At Sunabet, your privacy matters. This Privacy Policy explains exactly what personal data we collect when you use our platform, why we collect it, how we use it, and what rights you have over your own information. We've written this in plain language so every Bangladesh player can understand it — no legal jargon, no vague promises.
Privacy at a Glance
These cards summarise the key principles behind Sunabet's approach to privacy. The full policy text is below — but these give you the short version of what we stand for when it comes to your personal data.
All data transmitted between your device and Sunabet is protected with industry-standard SSL encryption. Your account credentials, payment details, and personal information are stored securely and never transmitted in plain text.
Sunabet does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to operate your account, process payments, and improve your experience on the platform.
You have the right to access, correct, and request deletion of your personal data at any time. Contact our support team and we will process your request promptly. Your data belongs to you — we just look after it.
Payment data processed through bKash, Nagad, and Rocket is handled by those providers' own secure systems. Sunabet does not store your full payment credentials — only the minimum information needed to process transactions.
Sunabet uses cookies to keep you logged in, remember your preferences, and understand how players use the platform. We explain exactly which cookies we use and why. You can manage your cookie preferences at any time.
We only send promotional emails and SMS messages if you have opted in. You can unsubscribe from marketing communications at any time through your account settings or by contacting support. We respect your inbox.
This Privacy Policy describes how Sunabet ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors ("you", "your") who access or use the Sunabet website and mobile application (collectively, the "Platform").
Sunabet is committed to protecting your privacy and handling your personal data with transparency and care. We collect only the data we genuinely need to operate the platform, process your transactions, and keep your account secure. We do not collect data for the sake of it, and we do not sell your information to anyone.
This Privacy Policy applies to all personal data collected through the Sunabet Platform, including data collected when you register an account, make a deposit, place a bet, contact our support team, or simply browse the website. It should be read alongside our Terms and Conditions and Responsible Gaming Policy.
If you are a player based in Bangladesh, this policy explains your rights under applicable data protection principles and how to exercise them. We have written this policy in plain English so that every player can understand exactly what happens to their data — no confusing legal language, no hidden clauses.
Sunabet collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse or play, and occasionally from third-party verification services. Here is a breakdown of the categories of data we collect:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Registration form, KYC verification |
| Contact Data | Email address, phone number, residential address | Registration form, account settings |
| Financial Data | bKash/Nagad/Rocket account reference, transaction history | Deposit and withdrawal requests |
| Technical Data | IP address, device type, browser type, operating system | Automatically via cookies and server logs |
| Usage Data | Pages visited, games played, bets placed, session duration | Automatically via platform analytics |
| Communications Data | Support chat transcripts, email correspondence | When you contact our support team |
| Verification Data | ID document images, selfies, proof of payment method | KYC verification process |
Sunabet uses your personal data for the following purposes. We only use your data in ways that are consistent with the reason it was collected:
We do not use your personal data for automated decision-making that produces significant legal effects without human review, except where required by law or where you have given explicit consent.
Sunabet processes your personal data on the following legal bases:
Sunabet does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are bound by appropriate data protection obligations:
Sunabet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with our site. A cookie is a small text file stored on your device when you visit a website.
We use the following types of cookies:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Sunabet platform. Most browsers allow you to block or delete cookies — refer to your browser's help documentation for instructions.
Sunabet retains your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. The following retention periods apply:
When data is no longer required, Sunabet securely deletes or anonymises it. We do not retain personal data longer than necessary.
Sunabet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration:
Despite our best efforts, no system is completely immune to security risks. If you believe your account has been compromised, contact our support team immediately at [email protected].
You have the following rights in relation to your personal data held by Sunabet. To exercise any of these rights, contact our support team at [email protected]. We will respond to all requests within a reasonable timeframe.
Request a copy of all personal data Sunabet holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your data where there is no legal obligation to retain it.
Request that we limit how we use your data in certain circumstances.
Request your data in a structured, machine-readable format.
Object to processing based on legitimate interests, including direct marketing.
Please note that some rights are subject to limitations. For example, we cannot delete data that we are legally required to retain. We will always explain clearly if we are unable to fulfil a request and why.
Sunabet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent minors from creating accounts.
If we discover that we have inadvertently collected personal data from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on Sunabet, please contact us at [email protected] so we can investigate and take appropriate action.
Sunabet may send you promotional emails, SMS messages, and in-platform notifications about bonuses, new games, and special offers. We will only send you marketing communications if you have opted in to receive them during registration or through your account settings.
We do not share your contact details with third-party marketers. All marketing communications you receive from Sunabet come directly from us.
The Sunabet platform may contain links to third-party websites or services, such as payment provider portals. These third-party sites have their own privacy policies, and Sunabet is not responsible for their privacy practices or content.
We encourage you to read the privacy policy of any third-party site you visit through a link on Sunabet. Our Privacy Policy applies only to data collected directly by Sunabet through our own platform.
Sunabet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect.
The "Last Updated" date at the top of this page shows when the policy was most recently revised. We encourage you to review this policy periodically. Your continued use of the Sunabet platform after changes are published constitutes your acceptance of the updated policy.
If you disagree with any changes to this Privacy Policy, you should stop using the platform and contact our support team to close your account and arrange withdrawal of any remaining balance.
If you have any questions, concerns, or requests relating to this Privacy Policy or how Sunabet handles your personal data, please get in touch with our team. We take all privacy enquiries seriously and will respond promptly.